Updated Parkdale Veterinary Clinic protocols, starting November 30/2020

1. Call the clinic at 403-283-0305 when you have arrived for your appointment. Please tell us the make and model of the car you are in so we can wave you to the door for transfer when the clinic is clean.

2. Curbside appointments ONLY! Please have your pre-exam questionnaire ready and filled out.

3. Please ensure you have enough phone battery and are by the preferred phone that was specified to call for the appointment.

4. Please be patient if you are not able to get through to the clinic right away. We may be on both lines helping another client as current call volumes are quite high.

5. Parkdale is moving to have food/ supplement special orders to be placed only through Parkdale’s online store with HOME DELIVERY OPTION. Online store website is: parkdalevetclinic.clientvantage.ca

• Please register for an account, allow 24 hours for activation during business hours, and then re-sign on to shop to your heart’s content! Please call the clinic if you have any questions or cannot find something on the store.

• This is due to the occurrence and relevant numbers of Covid-19 in the community, for Parkdale team member and client safety, as well as due to limited room to store special orders in the clinic.

6. Please allow 24-48 hours minimum for all medication refills.

7. Please have your dog on a leash and your cat in a carrier for easy transfer to one of the Parkdale team members.

8. Please let Parkdale know if you have recently travelled within Canada or outside of Canada in the past 2 weeks, have been in contact with anyone positive for Covid-19, or if you have symptoms and/ or tested positive for Covid-19.

Thank you for your understanding and patience as we all navigate through these unprecedented times!! Parkdale is committed to providing quality service to your pets, as well as maintaining the health and safety of its team members, and pet owners!!