Frequently Asked Questions

1) What are Parkdale Veterinary Clinic's hours?

Answer: Monday to Thursday 7am-5pm


2) What is Parkdale Veterinary Clinic's email?

[email protected]


3) Does Parkdale treat birds, bunnies, exotics, and/ or pocket pets?

Answer: No, unfortunately we do not.  However Calgary Avian and Exotic Clinic (403) 240-3577 and Calgary North Veterinary Hospital (403) 277-0135 do treat birds, bunnies, exotics and pocket pets.


4) Does Parkdale have an online store?

Answer: Yes we do!  There is a link to our online store found on our website.  The website is parkdalevetclinic.clientvantage.ca.


5) Where does the online store deliver?
Answer: The online store is for residents of Canada only.


6) Can you get home delivery from Parkdale's online store?

Answer: Yes you can!  Home delivery option does have a small delivery cost associated. Free delivery associated with orders of $150 or more.


7) Why can I not see the prices on the online store?

Answer: You first have to register for an account.  Parkdale will activate your account, which can take up to 24 hours during business hours for activation.  After your account is activated, you are able to shop to your heart's content!


8) How long does it typically take for orders to be delivered?

Answer: Typically it takes about 2-3 days for home delivery and delivery to Parkdale Veterinary Clinic.


9) Who do I contact if I have any questions regarding returns on my online store purchase?

Answer: Please contact Parkdale Veterinary Clinic via email at [email protected] or call the clinic at 403-283-0305.


10) General puppy information:

Answer: Typically puppies receive a series of 3 vaccine boosters of DA2PP vaccine (distemper parvo vaccine).  The first vaccine is started typically around 8 weeks of age, boosted again at 12 weeks of age and the final vaccine booster at 16 weeks of age.  At the 12 weeks of age visit, your puppy can also receive its Bordetella vaccine (aka Kennel Cough vaccine).  At the 16 weeks of age visit, your puppy can also receive its Rabies vaccine.  Typically the final DA2PP vaccine is then effective for 3 years (depends on the clinic) and the Rabies vaccine would be effective for one year (depends on the clinic) which would be booster around 1 year of age and then this boosted Rabies vaccine would be effective for 3 years (depends on the clinic). The Bordetella vaccine would be effective for 1 year.  Please contact Parkdale Veterinary Clinic for details on costs.


11) General kitten information:

Answer: Typically kittens receive a series of 2 vaccine boosters of FVRCP vaccine (upper respiratory vaccine). The first vaccine is started typically between 8 weeks of age to 12 weeks of age and the final vaccine booster at 16 weeks of age. At the 16 weeks of age visit, your kitten can also receive its Rabies vaccine. Typically the final FVRCP vaccine is then effective for 3 years (depends on the clinic) and the Rabies vaccine would be effective for one year (depends on the clinic) and would be boosted every year.  Please contact Parkdale Veterinary Clinic for details on costs.


12) What is dewormer and does my dog need it?

Answer: Dewormer medication is a prescription medication from your dog's primary veterinary clinic that is given to a dog to help flush out any potential internal parasites, such as roundworms, hookworms, and tapeworms, inside their body.  There are multiple types of dewormer available, such as chewable tablets or liquids to dispense on the skin, and clinics often have one or two specific dewormers that they prefer to use. It is typically recommended to get a dose of dewormer prepared from your veterinary clinic at each initial puppy vaccine visit at 8 weeks old, 12 weeks old and 16 weeks old.  This is to help flush out any potential internal parasites that may have been transferred from the mother dog to the puppies.  For adult dogs, dewormer does depend on your dog's lifestyle and habits.  If your dog frequents off leash dog parks, comes into contact with a lot of other dogs, and/ or loves to eat bunny poop/ coyote poop, it would be recommended to continue deworming your dog year round.  If your dog does not frequent off leash dog parks, is not around a lot of other dogs, and/ or does not pay an interest to eating buuny poop/ coyote poop, it would be recommended to dewormer your dog at least once per year at their annual veterinary exam visit.


13) Does my dog need tick and flea medication and when?

Answer: Depending on the season and outside temperatures, it would be recommended to have your dog on a tick and flea medication.  For tick prevention, it is typically recommended to get a prescription from your primary veterinary clinic during the spring to fall months.  Ticks usually are most active when the temperature is consistently 4 degrees Celsius and above.  There are multiple types of tick and flea medication available, such as chewable tablets or liquids to dispense on the skin, and clinics often have one or two specific tick and flea medications that they prefer to use. If your dog frequents off leash dog parks, likes to hike/ camp with you, and/ or likes to play in tall grassy areas, it would be recommended to have your dog on a tick and flea prescription throughout the spring to fall.  In Calgary, fleas are not usually a main concern; however, if your dog frequents doggy day care, and/ or boarding facilities, it could be recommended to have your dog on a tick and flea prescription for peace of mind.


14) Do you perform laser surgeries and/ or laparoscopic spay procedures?

Answer: No we do not perform laser surgeries or laparoscopic spay procedures.  All of the surgeries performed at Parkdale Veterinary Clinic are performed with a scalpel blade and all patients receive quality pain control throughout the procedure as well as to go home.


15) Does Parkdale Veterinary Clinic do tattoos or microchips for dogs and cats?

Answer: Parkdale Veterinary Clinic does not offer tattooing for dogs and cats.  Many veterinary clinics are moving away from tattooing.  This is because the tattoo can fade, and can be hard to read.  As an alternative, many clinics, including Parkdale Veterinary Clinic, offer microchip implantation.  The microchip is implanted via a needle, between the shoulder blades to lie under the skin.  The microchip does not cause any pain, and the implantation may be slightly uncomfortable due to the large needle that is used.  The microchip will remain under the skin of the dog or cat for the entirety of their lives.  Sometimes as the animal grows older, the microchip can migrate by a small margin towards the animal's shoulder; however, causing no discomfort or pain for the animal.  The process of how the microchip would work is if your animal were to become lost and an individual were to find your animal and bring them to a veterinary clinic, the veterinary clinic could scan the animal to see if they have a microchip.  If a microchip is found, the clinic would be able to identify the company where the microchip is registered to, call this company and locate the details of the pet's owner to call them to ensure their pet returns home safe and sound.  At Parkdale Veterinary Clinic, to minimize the discomfort in the implantation process, it is generally recommended to wait to get the microchip implanted during their pet's spay or neuter procedure. Please contact Parkdale Veterinary Clinic for details on costs.


16) What are Parkdale Veterinary Clinic's Covid-19 protocols?

Answer:  Please refer to the home page and/or the news page of the website for complete details on Parkdale Veterinary Clinic's Covid-19 protocols.  Starting November 30, 2020, Parkdale Veterinary Clinic is moving to curbside only appointments and food/ medication/ supplement pick ups.  We do ask to give the clinic a call at 403-283-0305 when you have arrived.  Please be patience as due to Covid-19, the clinic is currently experiencing much higher than normal call volumes.  


For appointments, please ensure you have filled in the pre-exam questionnaire, located on the contact us page of this website.  Please fill in this questionnaire and email it back to the clinic 24 hours prior to your pet's appointment.  Thank you!